bgok Responsible Gaming — Your Safety Comes First

Our Commitment to Responsible Gaming

At bgok, we believe that gambling should be an entertaining leisure activity — nothing more. For the vast majority of players in Dhaka, Chittagong, Sylhet and across Bangladesh who use bgok, gaming remains exactly that: a fun way to enjoy cricket betting, live casino, slots and crash games in their spare time. We want to keep it that way.

However, bgok also recognises that for a small number of people, gambling can stop being fun and start causing real harm — financial stress, strained relationships, and emotional difficulty. bgok takes that risk seriously. We have built a suite of responsible gaming tools directly into the platform, and our support team is available to any player who feels that their gaming is no longer under their own control.

Self-Management Tools Available on bgok

bgok provides the following responsible gaming tools to all registered players. You can access these tools at any time by contacting our support team at [email protected]. All requests are acted upon promptly — typically within 24 hours.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling has moved beyond entertainment and is causing harm:

• Spending more money on gambling than you can afford to lose, or using funds meant for essential expenses such as rent, food, or household bills.
• Feeling a strong urge to gamble even when you intended to stop, or repeatedly failing to stick to the limits you set for yourself.
• Chasing losses — continuing to gamble in an attempt to recover money that has already been lost, often resulting in larger losses.
• Hiding your gambling activity from family members, friends or colleagues, or lying about the amount of time or money you are spending.
• Borrowing money, selling possessions, or taking out loans to fund gambling activity.
• Feeling anxious, irritable, restless or depressed when you are not gambling, or using gambling as a way to escape from personal problems or negative emotions.
• Neglecting work, studies, family responsibilities or important relationships in Bangladesh because of time or money spent on gambling.

How to Set Your Limits on bgok

Setting responsible gaming limits on bgok is straightforward. Because bgok is a mobile-first platform used by players across Bangladesh on their phones, all limit requests are handled quickly via our support channel. You do not need to navigate complex settings menus — simply contact us and we will apply the limit to your account.

We encourage all bgok players — whether you are betting on BPL cricket, spinning slots, or enjoying live casino — to think about your limits before you start each session. A simple rule: decide your budget and play-time before you open bgok, and stick to it.

Self-Exclusion — Taking a Longer Break

If you feel that a short cooling-off period is not enough, self-exclusion allows you to block access to your bgok account entirely for an extended period. Self-exclusion is the right choice if you feel that gambling is causing significant harm to your finances, your mental health or your relationships.

bgok offers self-exclusion periods of 6 months, 1 year, 2 years, 5 years, and permanent self-exclusion. During a self-exclusion period, your account will be suspended, you will not be able to deposit or place bets, and bgok will not send you any promotional communications. At the end of a time-limited self-exclusion, there is a mandatory 7-day reflection period before access can be restored — and only at your explicit written request.

Protecting Young People — Under-21 Policy

bgok strictly prohibits gambling by anyone under the age of 21. This is not merely a terms-and-conditions formality — it is a firm ethical commitment. During the registration process, bgok requires players to confirm their age. All accounts are subject to KYC identity verification before any withdrawal is processed, which includes confirming date of birth against a government-issued identity document such as a National ID card or passport.

If you are a parent or guardian in Bangladesh and are concerned that a young person in your household may be accessing bgok or other gambling platforms on a shared device, we recommend using parental control software on that device. If you discover that a minor has registered on bgok, please report it immediately to [email protected] so that the account can be closed and any funds returned.

Get Help — You Are Not Alone

If gambling has become a source of worry, stress or financial difficulty for you or someone in your family, please do not hesitate to reach out for support. Seeking help is a sign of strength, not weakness. bgok's support team is here to listen without judgment and to help you access the tools you need.

bgok also encourages any player who needs additional professional support to speak with a trusted doctor, counsellor, or mental health professional. Reaching out early is always better than waiting until a problem has grown.