bgok Privacy Policy — How We Protect Your Data

Introduction

bgok operates the online casino and sports betting platform accessible at bgok.bet. As part of providing that service to players across Bangladesh, bgok necessarily collects and processes certain categories of personal data. bgok takes its data-protection obligations seriously and has put in place technical and organisational measures designed to keep your information secure. This Privacy Policy sets out the full details of how bgok handles personal data relating to registered players, prospective players, and visitors to the platform.

By registering an account with bgok or by continuing to use the platform after this policy has been made available to you, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this policy, you should not use bgok.

What Personal Data We Collect

bgok collects personal data in several ways: directly from you when you register or use the platform, automatically through your device and browser as you navigate the site, and in some cases from third-party identity verification and payment service providers. The categories of data we collect include:

How bgok Uses Your Personal Data

bgok uses your personal data only for legitimate purposes that are necessary to operate the platform, comply with legal obligations, and deliver the gaming services you have chosen to use. The specific purposes for which we use your data are:

• Account registration and management: to create, maintain and verify your bgok account, including processing KYC identity checks required for age verification and withdrawal eligibility.
• Payment processing: to execute deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, to verify transaction authenticity, and to maintain accurate financial records.
• Service delivery and platform improvements: to operate and improve the bgok platform, personalise your gaming experience, recommend games suited to your preferences, and resolve technical issues.
• Fraud prevention and security: to detect, investigate and prevent fraudulent transactions, money laundering, account takeover attempts, bonus abuse, multi-accounting, and other prohibited activities.
• Responsible gaming: to monitor your gaming patterns and identify potential signs of gambling-related harm, to apply deposit limits or cooling-off periods where requested or where bgok considers it necessary for player welfare.
• Marketing and promotions: to send you promotional communications about bgok bonuses, seasonal offers tied to BPL season, Eid, Pohela Boishakh and other events relevant to Bangladesh players — subject to your communication preferences. You may opt out of marketing communications at any time.

bgok does not use your personal data for any purpose that is incompatible with the purposes listed above. We will not sell your personal data to third parties for their own marketing purposes.

Legal Basis for Processing Your Data

bgok processes your personal data on one or more of the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: processing your data is necessary to perform the contract between you and bgok — including account creation, accepting bets, and processing payments.
• Compliance with legal obligations: where processing is required to comply with applicable laws, such as anti-money laundering regulations, age verification requirements, or a request from a competent authority.
• Legitimate interests: where bgok has a legitimate business interest in processing your data, such as detecting fraud, improving the platform, or ensuring the security of player accounts — provided those interests are not overridden by your privacy rights.
• Consent: where you have given specific consent to a processing activity, such as receiving marketing communications from bgok. You may withdraw your consent at any time by contacting bgok's support team, though withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

Sharing Your Personal Data

bgok does not sell or rent your personal data. We share your data only with carefully selected third parties where it is necessary to deliver the platform's services or to comply with legal requirements. The categories of recipients are:

• Payment service providers: bKash, Nagad, Rocket, Upay, and card processing partners receive the minimum data necessary to execute and verify your transactions. These providers operate under their own privacy policies and are contractually bound to protect your data.
• Game content providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and other providers may receive session data required to run their games within the bgok platform. They do not receive your full identity or financial data.
• Identity verification services: third-party KYC providers receive your identity documents and biometric data solely for the purpose of verifying your age and identity as required before your first withdrawal.
• Regulatory and law enforcement authorities: where required by applicable law, a court order, or a request from a competent regulatory or law enforcement authority in Bangladesh or another relevant jurisdiction, bgok will disclose your data to the extent legally required.

Cookies and Tracking Technologies

bgok uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and gather aggregate analytics data. Cookies are small text files placed on your device by your browser. They do not contain executable code and cannot install software on your device.

Most mobile browsers allow you to control cookie settings through your browser's privacy or settings menu. Disabling strictly necessary cookies may prevent bgok from functioning correctly. Disabling analytics or functional cookies will not prevent you from using the platform but may affect your experience.

How Long We Keep Your Data

bgok retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering and record-keeping obligations; KYC identity documents are retained for a minimum of five years following the completion of the verification process; gaming activity logs are retained for two years; marketing preference records are retained until you opt out or request deletion.

Where you request deletion of your personal data and bgok has no continuing legal obligation to retain it, we will securely delete or anonymise your data within a reasonable period. Note that some data may be retained in anonymised aggregate form for statistical purposes after your personal data has been deleted.

Your Data Rights

As a player whose personal data is processed by bgok, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact bgok's support team using the email address provided at the end of this policy:

bgok will respond to all data rights requests within a reasonable period. We may need to verify your identity before fulfilling a request. Where a request is refused, bgok will provide reasons and information about available remedies.

Data Security

bgok employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the bgok platform, secure server infrastructure with access controls, regular security audits, and staff training on data protection obligations. All payment transactions are processed through secure, encrypted channels.

While bgok takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying bgok immediately if you suspect any unauthorised access to your account. bgok will never ask you for your password via email, SMS or live chat.

Children and Minors

bgok is strictly for adults aged 21 and above. bgok does not knowingly collect personal data from any person under the age of 21. If bgok becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account will be closed. If you believe that a minor has registered on bgok, please notify us immediately at [email protected] so that we can take appropriate action.

Changes to This Privacy Policy

bgok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will update the 'Last updated' date at the top of this policy and, where the changes are significant, we will endeavour to provide more prominent notice to registered players.

Your continued use of bgok following the posting of a revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically. The current version of this policy is always available on the bgok platform.

Contact bgok About Your Privacy

If you have any questions, concerns or complaints about how bgok handles your personal data, or if you wish to exercise any of the data rights described in this policy, please contact our data support team. We aim to respond to all privacy-related enquiries within five business days.